CFMP collects feedback from citizens who utilize certain public services. This feedback is analyzed to identify problem areas and help the officials take evidence based corrective measures. The services against which citizen feedback is recorded includes Police (Rescue 15, Character Certificate, and Driving License), Food (Bardana Distribution & Wheat Procurement), LDA (Building Plan Approval, Transfer Request etc.) Health (Emergency, Indoor slip), Rescue 1122. Each feedback includes citizen mobile number, date/time of call, service availed, feedback/answers to specified questions against the service and corrective action taken by department (if any).
So far, 27 Million citizen entries have been recorded in the system out of which 18 Million citizens have been contacted through SMS or outbound robo call out of which 2.7 Million citizens have responded with either positive or negative feedback.